Terms of service.
The terms that apply to quotes, bookings, workmanship guarantees and payment for the work we do.
Quotes & pricing
Every job is confirmed with a fixed written quote before work starts, and the quoted price is the price you pay unless you approve a variation in writing. After-hours emergency attendance carries a fixed callout component which is credited against the repair if you proceed.
Bookings & access
We attend within the arrival window we give you and keep you updated by phone or SMS. We need safe, reasonable access to the work area; if access isn't available at the agreed time we may need to reschedule.
Workmanship guarantee
Our workmanship is guaranteed. If something we installed or repaired fails because of our work, we return and put it right at no charge. Products we supply carry their full manufacturer warranties, which we register on your behalf. The guarantee doesn't cover damage caused by misuse, other trades, or pre-existing conditions we've identified in writing.
Licensing & compliance
All work is performed under NSW plumbing and gas licence 496469C by licensed technicians, to AS/NZS 3500 and AS/NZS 5601 as applicable. Compliance certificates are issued for all notifiable work, including every gas job.
Payment
Payment is due on completion for residential work unless agreed otherwise in writing. Commercial and strata clients are invoiced on agreed terms. We accept cash, card, EFTPOS and bank transfer.
Liability
We carry comprehensive public liability insurance. Nothing in these terms excludes rights you have under the Australian Consumer Law, including consumer guarantees that services be provided with due care and skill.
This website
Content on this site is general information about our services, not advice for your specific installation. While we keep it accurate and current, site content doesn't form part of any contract — your written quote does.