Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our plumbing services.
Quick Overview
Contact information, property details, and service preferences to provide our plumbing services.
Industry-standard security measures, encrypted data transmission, and secure storage systems.
Access, update, or delete your personal information. Opt-out of communications at any time.
1. Information We Collect
Personal Information
When you use our plumbing services, we may collect the following personal information:
- Full name and contact details (email, phone number, address)
- Property information and plumbing service requirements
- Payment information for our services
- Communication preferences and service history
- Photos and documentation related to plumbing work
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website and search terms used
- Device information and operating system
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing plumbing services and emergency callouts
- Communicating with you about appointments and services
- Processing payments and maintaining service records
- Improving our services and website functionality
- Sending relevant updates and promotional materials (with consent)
- Complying with legal obligations and licensing requirements
- Protecting against fraud and ensuring service security
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- In case of business transfer or merger (with prior notification)
- To protect our rights, property, or safety, or that of our clients
4. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and authentication protocols
- Regular security audits and monitoring
- Staff training on data protection and privacy
- Secure disposal of physical and digital records
5. Your Privacy Rights
Under Australian Privacy Principles, you have the following rights:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint about our privacy practices
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage patterns
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Client records: 7 years (as required by Australian business law)
- Service records: 7 years (for warranty and liability purposes)
- Marketing communications: Until you opt-out
- Website analytics: 26 months maximum
- Financial records: 7 years (as required by tax law)
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email Us
info@localplumbingpatrol.com.au
Call Us
02 9606 4913
Service Area
Within a 60 km radius of Sydney CBD