HOT WATER — SAME DAY
Cold shower at 7am, new heat pump running by 4pm in Castle Hill.
01 — PROJECT OVERVIEW
A Castle Hill family of five woke to cold showers and a rusty puddle under their 12-year-old electric storage tank. With teenagers, sport and no gas connection, going a week without hot water wasn't an option.
02 — THE CHALLENGE
The corroded tank sat in a tight under-stair alcove, and the family wanted lower running costs without the switchboard upgrade a bigger electric unit would need — all resolved same-day.
03 — OUR APPROACH
1Morning video call confirmed the tank was unrepairable and measured the alcove before we left the depot.
2A 270L heat pump was selected to fit the space, cut running costs and qualify for NSW energy-saving incentives.
3Old tank drained and removed, new unit plumbed, wired to the existing circuit and commissioned by 3:50pm.
4Rebate paperwork handled on the invoice, so the discount applied immediately rather than as a claim-back.
04 — THE OUTCOME
✓Hot showers the same night — nine hours from the first phone call.
✓Roughly 70% off the hot-water portion of the power bill.
✓Double the warranty of the system it replaced.
✓NSW rebate applied on the invoice, not claimed back weeks later.